These Terms of Service ("Terms") govern your use of the Jabad Real Estate Platform ("Jabad," "we," "us," or "our"), accessible at jabad.so and via the Jabad mobile applications. Please read these Terms carefully. By creating an account or using the platform, you agree to be bound by them.
1. Acceptance of Terms
By accessing or using Jabad, you agree to these Terms and our Privacy Policy. If you do not agree, you may not use the platform. We may update these Terms from time to time; we will notify you of material changes via email or in-app notice at least 14 days before they take effect.
2. Platform Description
Jabad is a marketplace and facilitator connecting buyers, tenants, landlords, agents, and service providers (technicians). We provide the technology, verification system, and payment rails — but the actual real estate transactions, leases, and services are between the parties themselves. Jabad is not a party to any sale, lease, or service agreement.
3. User Eligibility & Account Registration
- You must be at least 18 years old to use the platform.
- You must provide accurate and current information during registration.
- One account per person — duplicate accounts will be suspended.
- You must select your role (buyer, tenant, landlord, agent, technician). Users may hold multiple roles where allowed.
- You are responsible for keeping your phone, password, and OTP confidential.
4. KYC & Verification Requirements
To list, purchase, rent, or transact on Jabad, you may be required to submit a government-issued ID for KYC (Know Your Customer) verification. We require this to prevent fraud and to maintain the integrity of the "Verified" badge system. Providing false or misleading information is grounds for immediate account termination and may be reported to the relevant authorities.
5. Listings & Property Information
Agents and landlords are responsible for the accuracy of all listing content (title, price, photos, location, amenities). Jabad does not independently verify every claim in a listing; the "Verified" badge indicates that the agent has completed our KYC review and the listing passed our moderation checks, but is not a legal guarantee of the property's condition, ownership, or fitness for any purpose.
6. Transactions, Payments & Escrow
- Payments on Jabad are processed by licensed mobile money partners (EVC Plus, ZAAD, SAHAL, eDahab) and card processors. Jabad does not store full payment credentials.
- Where applicable, deposits and earnest money are held in an escrow account until the transaction is complete or a dispute is resolved.
- Jabad charges a platform commission of 1% – 3% on successful transactions. Fees are disclosed before checkout.
- Refund eligibility is governed by the dispute resolution process in Section 14.
7. Rental & Lease Terms
Jabad facilitates lease agreements between landlords and tenants. We provide standardized lease templates and digital rent collection. Late-fee, eviction, and renewal mechanics follow Somali/Somaliland tenancy law unless the parties agree otherwise in writing within their lease. Jabad's rent-collection fee is between 3% and 8% of collected rent.
8. Maintenance & Service Marketplace
Verified technicians on Jabad operate as independent contractors, not employees of Jabad. Jabad verifies technician credentials but does not warrant the quality or completeness of any individual job. Jabad's service-marketplace commission is between 10% and 20%.
9. Prohibited Conduct
- Posting fake, duplicate, or misleading listings
- Fraud, identity theft, or impersonation
- Harassment, hate speech, or discriminatory content
- Circumventing platform fees by taking transactions off-platform after match
- Scraping, reverse engineering, or attacking the platform
10. Fees & Commissions
A full, current fee schedule is published in the Help Center. We commit to giving 14 days' notice of any fee increase.
11. Intellectual Property
The Jabad name, logo, and platform code are our intellectual property. By uploading content (photos, videos, descriptions), you grant Jabad a non-exclusive, royalty-free license to display and promote that content as part of operating the platform.
12. Limitation of Liability
Jabad provides the platform on an "as-is" and "as-available" basis. To the maximum extent permitted by law, Jabad's total liability to you for any claim is limited to the fees you paid to Jabad in the 12 months preceding the claim. We are not liable for third-party services (mobile money operators, mapping providers, video hosts) acting outside our control.
13. Account Suspension & Termination
We may suspend or terminate any account that violates these Terms or that is the subject of repeated fraud reports. You may appeal a suspension by emailing support@jabad.so within 30 days.
14. Dispute Resolution & Governing Law
These Terms are governed by the laws of Somalia and, where applicable, Somaliland. Disputes will first be attempted to be resolved through Jabad's internal dispute team. Unresolved disputes, including cross-border claims from diaspora users, will be settled by binding arbitration in Mogadishu.
15. Changes to Terms
We will provide at least 14 days' notice of material changes via email or in-app notice. Continued use of the platform after the effective date constitutes acceptance.
16. Contact for Legal Notices
Email: legal@jabad.so
Office: Airport Road, Near Jabir Hotel, Bosaso, Somalia